Last updated: May 2025

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This policy explains what data we collect, why we collect it, how we use it and your rights in relation to it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data We Collect

When you place an order

• Name and contact details (email address, phone number)
• Billing and delivery address
• Order details and purchase history
• Payment information (processed securely — we do not store card details)
• Purchase order details (for schools ordering on account)

When you contact us

• Name and contact details
• The content of your enquiry

When you use our website

• IP address and browser information
• Pages visited and time spent on site
• Referring website
• Cookie data (see our Cookie Policy)

2. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your order — including dispatching goods, sending order confirmations and invoices
• Customer service — responding to enquiries, handling returns and resolving complaints
• Account management — managing purchase order accounts for schools and educational institutions
• Legal obligations — maintaining financial records as required by law
• Marketing — sending relevant communications about products, offers and updates, where you have given consent or we have a legitimate interest in doing so
• Website improvement — analysing how visitors use our site to improve the user experience

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract — processing is necessary to fulfil your order or respond to your enquiry
• Legal obligation — we are required to retain certain financial records
• Legitimate interests — to operate and improve our business, prevent fraud and communicate with existing customers
• Consent — where you have explicitly agreed to receive marketing communications

4. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

• Delivery couriers — your name, address and contact number are shared with our delivery partners to fulfil your order
• Payment processors — to securely process card payments
• IT and website service providers — who help us operate our website and business systems, under data processing agreements
• HMRC and regulatory bodies — where required by law

5. How Long We Keep Your Data

• Order and transaction records are retained for 7 years for tax and legal compliance purposes
• Customer account data is retained for as long as you have an active account and for 3 years thereafter
• Marketing consent records are retained until you withdraw consent
• Enquiry records are retained for 2 years

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a portable format
• Right to object — you can object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at sales@schoolnoticeboards.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction. Our website uses SSL encryption for all data transmission. We do not store payment card details on our systems.

8. Cookies

We use cookies on our website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at sales@schoolnoticeboards.com.